Questions, bugs or feedback? Email dmitrenkoerika@gmail.com and we’ll get back to you, usually within 2 working days.
On the sign-in screen, tap "Forgot password?", enter your email and follow the link we send you. Check your spam folder if it doesn’t arrive within a few minutes.
Subscriptions are managed by Apple. On iPhone: Settings → your name → Subscriptions → Balance. You keep Premium until the end of the period you paid for.
Open Profile → Go Premium and tap "Restore purchases". Make sure you’re signed in to the same Balance account you used when you subscribed.
Refunds are handled by Apple (reportaproblem.apple.com) under its policies.
In the app, open Profile. "Export data" downloads a copy of everything you’ve logged, and "Delete account" permanently removes your account and all your data.
AI estimates from photos are never exact. Every item stays editable: tap it to fix the food or the grams, and Balance learns from your corrections. For barcode scans, tap "Looks wrong?" to correct the values.